The flight attendant insisted that the passenger should store the dog along with carrier inside the overhead bin.
A dog was found dead on a flight from Houston to NY after a flight attendant apparently forced its owner to place it in the overhead bin, People reports.
"At the end of the flight, the woman found her dog, deceased". The owner was ordered to put the carrier in the overhead bin, and the woman was told the dog would be fine up there, Lara wrote.
United, which is based in Chicago, said Tuesday that it is investigating the incident and talking to the flight attendant. "The passenger adamantly refused but the flight attendant went on with the instruction".
Passengers heard the dog barking during the flight.
Finally, when the plane landed and the dog's owner opened the bin and pulled out the dog carrier, Lara recounted, there was no sound.
A United spokesman addressed the incident in a statement to The Points Guy: "This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin". The airline assumed full responsibility for the tragedy and said it would be supporting the family who lost their dog.
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While nothing can ease the pain of losing a beloved family member, especially in such an unprecedented way as this, United Airlines is supposedly working to support the passenger and her family.
Gremminger said she did a Google search for information about animal safety on planes, but couldn't find anything that addressed that situation specifically.
The American airline issued an apology after a fellow passenger on a flight yesterday from Houston, Texas to New York City's Laguardia airport tweeted her heartbreak at what she had witnessed on board.
United spokeswoman Maggie Schmerin said the airline was investigating the incident, and the family had been refunded the cost of their tickets, including the US$125 pet cabin fee. I didn't question the flight attendant but I could have.
Following reports of the dog's death being published, the family came forward and revealed the dog was only a 10-month-old puppy called Kokito.
"There was some disconnect, but I don't know where that is".
"A stranger offered to hold her newborn while she sat on the floor, there in the airplane aisle".