FTC warns companies that void warranties over using 3rd party services

FTC warns big tech firms to stop voiding warranties for 'unauthorised' repairs

Sticker to the man

Here are the statements the FTC didn't like, with the company names in bold where they were blank before. They are very common on lots of electronic devices, ranging from games consoles, to PC parts and other products, like TVs or mobile devices. Motherboard spotted an FTC press release in which the Commission announces it has sent letters to six companies, warning that their stickers are in violation of a longstanding law.

Hyundai USA now insists "the use of Hyundai Genuine Parts is required to keep your Hyundai manufacturer's warranties and any extended warranties intact", while Nintendo sees no problem voiding otherwise valid warranties if some of its gaming devices are "used with products not sold or licensed by Nintendo". The companies now claim their warranties are void if owners use them with unauthorized parts or services or if consumers open them up by removing a seal.

"Provisions that tie warranty coverage to the use of particular products or services harm both consumers who pay more for them as well as the small businesses who offer competing products and services, " said the Acting Director of the FTC's Bureau of Consumer Protection, Thomas B. Pahl, in a statement. Apple recently landed itself in the spotlight again for disabling iPhone 8s that were using third-party displays after being repaired at unlicensed shops. The FTC has now made those warranty notices illegal.

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This warranty does not apply if this product. has had the warranty seal on the PS4 altered, defaced, or removed. They also can't void a warranty if you fix devices yourself or through a third-party service.

The second point of contention is that some companies void warranties should a product be used with products not sold or licensed by a company. The companies are given 30 days to update their websites and comply with the USA federal law before the FTC takes further action. Well, it turns out such demands and claims are illegal, and the FTC is taking action against such practices. Either way, it will be interesting to see what the FTC has to say on this subject in 30 days time.

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