Apple slapped with a lawsuit over Macbook's butterfly keyboard

Maricris Jose
            		      12:09 PM

Maricris Jose 12:09 PM

CNET has reported that a group of customers have filed a class action lawsuit against Apple.

Apple's butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register.

The lawsuit also cites a plaintiff by the name of Zixuan Rao who bought a 15-inch MacBook Pro, only to have problems with the "B" key a month later. Rao sought help from the Apple store in April.

The suit alleges repeatedly that Apple "promoted and sold laptops it knew were defective in that they contain a keyboard that is substantially certain to fail prematurely", and that selling these computers not only directly to its customers but also to third party retailers constitutes a violation of good faith. "In fact it is four times more stable than that scissor mechanism". Apple came up with a second-generation design, which it used on the refreshed MacBook and, in 2016, on the MacBook Pro.

While there's no indication of the number of laptops this has affected-and Apple has remained steadfast that its new key design is superior to the way keys are traditionally constructed-it's quite easy to find frustrated MacBook owners on social media. The issues have been widespread enough, more than 18,000 people signed a petition demanding a recall of MacBooks with the butterfly keyboard.

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Apple hasn't said anything publicly about the issue yet, although it has internally suggested methods like using a can of compressed air to clean the keyboard. As Barbaro's MacBook Pro was at this point out of warranty, he was told it would cost more than $700 to fix.

The butterfly keyboards were introduced in 2015 when Apple redesigned the MacBooks, they even installed the keyboards on the MacBook Pro in 2016. Apple has in some ways acknowledged the problem, though not directly. The keyboard defect compromises the MacBook's core functionality.

Both the plaintiffs are seeking damages and legal fees from the company.

The lawsuit is seeking legal fees, damages and is also demanding that Apple should publically disclose the flaw in the keyboard's design and also pay to fix or replace the flawed units. "[Apple should] return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops".

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