"Out of all the names they could've put on his coffees for "misunderstanding" him they decide to put 'beaner, '" she said, noting that the Starbucks employees apparently understood Pedro well enough to get his drink orders right. The alleged incident occurred at the La Cañada, Flintridge, located northeast of Burbank, California.
"It's an offensive word used towards Latinos", he said. "He said no. So I was really upset about it, because that isn't OK", said Hernandez.
"I'm disappointed in Starbucks", one customer told the station. "It's sad to hear that, to be honest", one woman said.
"Free diversity training for @Starbucks", Torres tweeted, including an image of herself with two men labeled "human beings" while taking a jab at the company by showing separate images labeled "beans" and "coffee beans".
The coffeehouse in return offered $50 gift card as compensation which Pedro rejected calling it an "insult".
"We have apologized to the customer directly and are working to make things right", the company said.
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"This is not indicative of the type of experience we want our customers to have when they walk into our stores". "We asked his forgiveness and we are working to correct this".
Hernandez also registered a complaint to Starbuck's Twitter account and the coffee chain responded back saying, "Thank you for letting us know, Priscilla".
Priscilla Hernandez told CNN that a co-worker at the restaurant where she works went to the nearby Starbucks and bought drinks.
If there was ill intent with the slur, Starbucks definitely needs to make sure the location in La Cañada Flintridge is on the list to receive it.
Just two weeks ago, Starbucks came under fire for calling the police on two black men, Rashon Nelson and Donte Robinson, who at their Philly location for a meeting.