Google Home speakers complain of 'glitch'

Google Home and Chromecast Down Due to Technical Issue Affecting Users Globally

Mack Male Flickr

As of 2:49 p.m. PT, Google told CNET that it had identified a fix - one that'll roll out automatically over the next 6 hours, but you can try rebooting your devices to get it sooner.

Google confirmed the outage to TechCrunch, though said it was only affecting a subset of users.

It's not unusual for cloud services to go down at times due to software issues or data center problems, but it can be hard for users to get information when such an event occurs.

Users in Google's home state of California started complaining that their Google Home, Mini, and Chromecast devices were not working properly around midnight Pacific Time on Tuesday, and the issue cropped up in every country in which the Google Home devices are sold.

Those complaining to the Made By Google account on Twitter have been advised to reboot their smart speaker and their WiFi router.

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It's not clear what's caused the issue, but Google Home speakers were responding to commands by saying "there was a glitch, try again in a few seconds". While the Google G Suite - including services like Gmail, Google Calendar, and Google Drive - gets a status dashboard to let users know if there's a problem that the company is working on, there's no equivalent for its more entertainment- and lifestyle-focused products.

For Chromecasts, they are simply no longer showing up as Cast targets when inside apps.

We can't say for sure how many devices aren't working, but it seems to be pretty widespread.

We've reached out to Google for comment, and we will update this article if and when we receive a response as well as when the issue is resolved.

Both Google Home and Chromecast rely on pulling content from the cloud to work. "We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future".

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