Patching a game that's already so complicated and problematic can't be easy, and given the Bethesda's track record with big, open world RPGs, I'm not surprised that the latest batch of fixes have also introduced some new problems. And I know a few of you want a refund that Bethesda has said can't happen. Those who could see the Support tickets of other players could only do so for 45 minutes.
Bethesda took to Twitter to announce that they had "immediately took down the website" so that this issue could be fixed. Fervor only grew when it was revealed that Bethesda gave similar canvas bags to influencers as part of a preview event. Now there's 8 pages of canvas bag requests, tickets and "fix or refund me" demands. If we have any more news on this issue we will update the article.
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"During the incident, it appears that the user name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed'". To do so, customers just needed to submit a ticket by January 31st, 2019, and "we'll arrange to send you a replacement as soon as the bags are ready", Bethesda tweeted.
The company says it will notify any customers whose messages and photos may have been inadvertently shared.
The problem is, these extra support tickets contain the legal names, email and home address of the affected consumers, as well as their card details.